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Appointment scheduling is a crucial element in the healthcare service as it saves the valuable time of the doctors as well as the patients. KGiS offers a set of multi-channel answering services for scheduling appointments by considering various factors such as availability of doctors, location, and diagnosis.
Our off-site virtual receptionists help patients book appointment slots for consultations, ensuring they receive care at the time when they need it most. Our virtual assistants are well-trained and certified professionals. They don’t limit by fixing a slot but go all the way to provide post-visit support. They also confirm appointments a day ahead and update the information regarding cancellation, and rescheduling.
Outcomes
50% Patient visits increased
20% Patient checkout increased
12% Reduction in no show rate
1.5 min Average wait time
40% Reduction in operating cost
WHAT WE DO
- Handle inbound calls for new and existing patients
- Dial outbound patient reactivation calls
- Schedule appointments
- Facilitate multi-channel communication (SMS, Email, Chat, Apps, etc.)
- Offer bi-lingual support (English & Spanish)
- Conduct triage through telephone
- Handle after-hour calls
- Respond to inquiries
EXCELLENCE IN NUMBERS
100%
of calls handled
<1%
Abandonment rate
95%
Quality assurance score
<15
secs Average answering speed
40%
Savings in operational costs
20%
Increase in appointments each year
CLIENT STORIES
Brands Trust Us
INSURANCE VERIFICATION
US optometry and vision care company effectively completes verification of 95% of insurances before appointment and shortens time taken to submit claims
MEDICAL BILLING & CODING
KGiS uses business process improvement capability to setup and effectively manage clearing house for a leading biometric testing and wellness company
ACCOUNTS-RECEIVABLES
Health screenings and wellness company reduces denials, realizes 84% of unpaid claims using KGiS’s RCM and analytics solutions
APPOINTMENT SCHEDULING
KGiS enables US physician practice setup and effectively manage centralized appointment scheduling operations
APPOINTMENT SCHEDULING
KGiS streamlines appointment scheduling for American dermatology practice using IVR and web based call tracking software
ACCOUNTS PAYABLE
KGiS improves payment cycle and the AP process for American assisted living and long term care facilities
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