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Appointment Scheduling

Enhance your patient’s experience and increase patient footfall
Appointment SchedulingAppointment Scheduling
Appointment scheduling is a crucial element in the healthcare service as it saves the valuable time of the doctors as well as the patients. KGiS offers a set of multi-channel answering services for scheduling appointments by considering various factors such as availability of doctors, location, and diagnosis.
Our off-site virtual receptionists help patients book appointment slots for consultations, ensuring they receive care at the time when they need it most. Our virtual assistants are well-trained and certified professionals. They don’t limit by fixing a slot but go all the way to provide post-visit support. They also confirm appointments a day ahead and update the information regarding cancellation, and rescheduling.
Outcomes

50% Patient visits increased

20% Patient checkout increased

12% Reduction in no show rate

1.5 min Average wait time

40% Reduction in operating cost

WHAT WE DO

  • Handle inbound calls for new and existing patients
  • Dial outbound patient reactivation calls
  • Schedule appointments
  • Facilitate multi-channel communication (SMS, Email, Chat, Apps, etc.)
  • Offer bi-lingual support (English & Spanish)
  • Conduct triage through telephone
  • Handle after-hour calls
  • Respond to inquiries
EXCELLENCE IN NUMBERS
100%

of calls handled

<1%

Abandonment rate

95%

Quality assurance score

<15

secs Average answering speed

40%

Savings in operational costs

20%

Increase in appointments each year

CLIENT STORIES

Brands Trust Us

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Appointment Scheduling
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              We help you uncover the full potential of your operational efficiency.

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