Appointment scheduling is a crucial element in the healthcare service as it saves the valuable time of the doctors as well as the patients. KGiS offers a set of multi-channel answering services for scheduling appointments by considering various factors such as availability of doctors, location, and diagnosis.
Our off-site virtual receptionists help patients book appointment slots for consultations, ensuring they receive care at the time when they need it most. Our virtual assistants are well-trained and certified professionals. They don’t limit by fixing a slot but go all the way to provide post-visit support. They also confirm appointments a day ahead and update the information regarding cancellation, and rescheduling.
Outcomes
WHAT WE DO
- Handle inbound calls for new and existing patients
- Dial outbound patient reactivation calls
- Schedule appointments
- Facilitate multi-channel communication (SMS, Email, Chat, Apps, etc.)
- Offer bi-lingual support (English & Spanish)
- Conduct triage through telephone
- Handle after-hour calls
- Respond to inquiries
EXCELLENCE IN NUMBERS
100%
of calls handled
<1%
Abandonment rate
95%
Quality assurance score
<15
secs Average answering speed
40%
Savings in operational costs
20%
Increase in appointments each year