Technical support is a linchpin of any business that offers tech products and services. Addressing the technical issues that customers face and helping them resolve has become the top-rated priority for organizations. KGiS enables businesses of various sizes to offer top-notch product support services and address technical problems promptly.
We offer technical support services—covering the entire lifecycle of products— across various channels including phone, email, chat, remote assistance, and web. With our in-house help desk system, we help businesses focus on key areas of delivering uninterrupted technical support. This includes average resolution time, first contact resolution, agent occupancy or productivity, the average number of tickets handled and resolved, and ultimately, customer satisfaction.