Helpdesk

A smarter way to manage your customer communication and address their issues.
HelpdeskHelpdesk
Helpdesk by KGiS enables you in many ways to efficiently manage your customers and employee communications and resolve their queries. It gives your agents accurate customer data and helps them respond to your audience quickly and effectively, giving them the best service experience. Our product comes with a single ticketing interface that gives you a real-time view of the processes.
In terms of customer support, you can create ticket views, bring all the communications inside a single dashboard, know the full story of the conversation to understand your customers better, detail your tickets and quickly resolve them. For employee support, you can send private notes, follow tickets, tag teammates, and more. With KGiS’s Helpdesk, you can keep your organization out of chaos by efficiently managing your ticketing system.
Outcomes

Enhance user experience with quick and reliable service

Automate scheduling for your routine tasks for greater efficiency

Improve communication and collaboration within teams

Generate accurate reports based on key performance indicators

CLIENT STORIES

Brands Trust Us

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Helpdesk
DRONE IMAGE PROCESSING SOFTWARE

KGiS delivers an all-encompassing solution to Malaysian drone inspection company

Helpdesk
HELPDESK

Leading Digital Cable TV & Broadband Internet Service provider in India migrates to KGiS ITSM Helpdesk System

Helpdesk
EDA TELEHEALTH

KGiS enables a multi-specialty hospital provide improved access to healthcare and quality of care

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